Donna, 47, works as a sales rep for a printing company on Long Island, near New York City. She talks to clients on the phone ... good thing, given that she wears seasonal items and '70s leftovers. Sweaters with pumpkins, fall leaves and ice skaters, plus dickeys and culottes fill Donna's wardrobe — to her family's despair. After What Not to Wear host Jillian Hamilton conspires with Donna's family and friends, it's up to fashion stylists Wayne Scot Lukas and Stacy London to drag Donna away from kitsch. After culling the most horrific items and forcing her to face how bad these clothes look on her in a 360-degree mirror, Wayne and Stacy send Donna shopping with strict new rules and $5,000, before a complete hair and makeup overhaul. But Donna's been dressing like a Christmas tree for a long, long time. Can she learn simplicity and style — in one short week?